Real-world agentic workflows
How multi-step agents perform across the messy handoffs of actual work.
Method / 02
A framework for testing beyond the demo.
We examine not only what a technology can do, but how it behaves across interruptions, ambiguity, access needs, and the work people are actually trying to finish.
Process
From question to learning
A flexible sequence for applied pilots. The scope, participants, documentation, and sharing boundaries are defined for each collaboration.
- 01Discover
- 02Define
- 03Test
- 04Observe
- 05Document
- 06Improve
- 07Share
Evaluation areas
What we look for
Neurodivergent usability
How different attention, processing, and communication needs shape use.
Executive-function support
Whether a tool helps people plan, prioritize, and follow through.
Task initiation and continuation
Where getting started or returning after a pause becomes difficult.
Cognitive load and information organization
How information is grouped, sequenced, and made manageable.
Prompt complexity
What the tool assumes a person can articulate up front.
Agent autonomy vs. user control
When independent action helps and when consent or review is needed.
Accessibility and inclusive interface design
How interaction patterns accommodate varied access needs.
Workflow interruption and recovery
How easily people can pause, resume, correct, or reverse course.
Human-AI communication clarity
Whether intent, status, uncertainty, and next steps stay understandable.
Privacy and sensitive-information minimization
Whether tasks can be completed without unnecessary disclosure.
Education and research workflows
How tools support learning, synthesis, and knowledge work.
Small business and nonprofit workflows
How capabilities fit real operational constraints and limited capacity.
Failure modes and recovery behavior
What happens when a tool is wrong, stuck, overconfident, or incomplete.
Scope & boundaries
F.I.S.H. is not a clinical diagnostic service and does not replace formal accessibility conformance testing, legal review, medical evaluation, or institutional research review where required. Findings are contextual observations, not universal performance claims.
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